Retours, livraison, horaires, mission...Toutes les réponses à tes questions sur Belle et rebelle, boutique indépendante à Montréal depuis 2007.
FAQs
DELIVERIES & RETURNS
You have 15 days to make an exchange or return for a credit note.
Sale or promotional items, cosmetics, and lingerie are neither exchangeable nor refundable.
You can visit the store to make the exchange for free.
Return shipping costs are your responsibility, but we cover the shipping costs for the exchange.
1 — CONTACT US
Write to us at commande@belleetrebelle.live indicating the item you wish to return so that we can provide you with a reference number.
2 — PREPARE YOUR PACKAGE
The item(s) to be returned must be unworn, unwashed and have their original tag.
3 — SEND YOUR PACKAGE
To the following address:
Reference number provided by email
Return Belle et Rebelle
6583A St-Hubert, Montréal QC, H2S 2M5
Return shipping costs are your responsibility.
4 — TRACK YOUR RETURN
Once we receive your package and verify that it meets our return conditions, we will issue the credit note
or proceed with sending the new item if it is an
exchange. We will keep you informed of the process by email.
Before any return or exchange, please write to us at commande@belleetrebelle.live indicating your order number and the item concerned. We will send you the steps to follow as well as a reference number.
Orders for in-store pickup are prepared on the same day as the order.
Those that are shipped are prepared three times a week.
Packages are shipped the same day they are prepared via various delivery companies, and you will receive a tracking number by email. Delivery times may vary during busy periods and are not guaranteed.
Yes, it is possible for you to pick up your order the same day directly in the store. You will receive an email when your order is ready.
In case of an error on an order or a defect on a purchase, please contact directly commande@belleetrebelle.live
Yes. You have 15 days after purchase (or receipt for an online order) to request an exchange (size or color) or a return for a credit note. Return shipping costs are your responsibility, but we cover the shipping costs for the exchange.
1 — CONTACT US
Write to us at commande@belleetrebelle.live indicating the item you wish to return so that we can provide you with a reference number.
2 — PREPARE YOUR PACKAGE
The item(s) to be returned must be unworn, unwashed and have their original tag.
3 — SEND YOUR PACKAGE
To the following address:
Reference number provided by email
Return Belle et Rebelle
6583A St-Hubert, Montréal QC, H2S 2M5
Return shipping costs are your responsibility.
4 — TRACK YOUR RETURN
Once we receive your package and verify that it meets our return conditions, we will issue the credit note or send the new item if it is an exchange. We will keep you informed of the process by email.
In-store purchase:
- 15 days to request an exchange, a credit note, or a refund.
Online purchase:
- 14 days after receiving your order to request an exchange or a credit note (in the form of a promo code).
Sale or promotional items are neither exchangeable nor refundable.
If you wish, you can return your item to us free of charge .
It is preferable to write to us before your arrival to let us know, thank you in advance.
The following items are final sales: sale or promotional items, cosmetics, underwear, and swimwear. They are neither exchangeable nor eligible for a credit note.
No. No refunds are offered, in store or online.
Returns only entitle you to a credit note, usable on a future order.
The credit note is sent by email in the form of a promo code.
In the case of a defective item or an error on our part, please contact us at commande@belleetrebelle.live so that we can quickly resolve the situation.
Yes. We can prepare gift wrapping with a receipt that does not show the amount. Just specify this in the comment section when placing your order.
A size chart is available with each product. You can also write to us at commande@belleetrebelle.live and we will reply as quickly as possible.
Belle et rebelle est une boutique multimarques qui vend des créations neuves de plus de 150 créatrices québécoises. Notre volet seconde main (revente de vêtements) se fait séparément via notre groupe Facebook Friperie Rebelle.
Belle et rebelle est situé au 6583A rue St-Hubert à Montréal, à deux pas du métro Beaubien, dans le quartier Rosemont–La Petite-Patrie.
Non. En plus des vêtements, on offre des bijoux, sacs et accessoires, des produits pour la maison, du soin et bien-être, et de la papeterie, cadeaux — toujours privilégiant les créatrices d'ici.
Oui. Belle et rebelle est une boutique 100% féminine et féministe depuis sa fondation en 2007, qui met de l'avant le travail de créatrices d'ici.
Environ 80% de nos produits sont fabriqués localement par des créatrices québécoises. Le reste est une sélection soigneusement choisie de marques importées qui complètent notre offre.